Typically we find that the email address entered at the time of purchase was incorrect or incomplete. Your emailed receipt, therefore did not make it to your inbox! Also make sure you have filled out all of the fields, including the country you will ship to.
No worries.. You may create a ticket via the FAQ page: Contact us or email storehelp@ericchurch.com to have a team member confirm your order, and/or re-send your receipt.
We will need the email you used, type of card you used and the last 4 digits of the card if you placed an order without a Church Choir membership.
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