Once orders are shipped out of our warehouse, and they are placed into the hands of the shipping carriers, we only have access to the same tracking information you see from the carrier. Due to carriers being affected by COVID, packages are being delayed, and tracking isn't always being updated to keep you aware as to where your package is. We deeply understand how frustrating this can be, but are at the mercy of carriers internal processes.

While we traditionally expect domestic packages to take 1-2 weeks to be delivered, International orders can take anywhere from 4-8 weeks due to these same issues as they may experience delays both getting out of the US and into your respective country and through the customs/duties process. We appreciate your patience as your Chief Merch makes its way to you!

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