Skip to main content
Eric Church Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Eric Church
  2. Merchandise / Store Help

Merchandise / Store Help

General Information

  • HEART & SOUL BOX SET
  • WHAT IS THE VINYL DISCOGRAPHY COLOR CODE?

Returns & Exchanges

  • HOW DO I RETURN OR EXCHANGE MY MERCH?
  • HOW LONG DO REFUNDS TAKE TO PROCESS?
  • I RECEIVED THE WRONG ITEM, HOW DO I GET THIS RESOLVED?
  • WHAT IS THE RETURN POLICY?
  • HOW DO I RETURN A PRODUCT?

Placing Orders

  • WHAT IS THE CARD CODE?
  • I HAVE A GIFT CARD OR A DISCOUNT CODE, HOW DO I USE IT?
  • I DIDN'T GET MY WEB ORDER RECEIPT. WHAT HAPPENED?
  • WHY WAS MY CREDIT CARD DECLINED?

Order Shipping

  • 2022 HOLIDAY SHIPPING UPDATE
  • HOW LONG WILL IT BE UNTIL MY ORDER SHIPS?
  • DO INTERNATIONAL DUTIES & TAXES APPLY TO MY ORDER?
  • CAN I SHIP TO AN APO/FPO ADDRESS?
  • WHY HASN'T THE TRACKING STATUS FOR MY SHIPMENT BEEN UPDATED?
  • WORLD WIDE SHIPPING DELAY UPDATE
See all 8 articles

Security

  • IS YOUR SITE SECURE?
  • I HATE SPAM MAIL, YOU'RE NOT GOING TO USE MY PERSONAL INFORMATION FOR ANYTHING ELSE, ARE YOU?
Eric Church
Powered by Zendesk