Merchandise / Store Help

General Information

• HEART & SOUL BOX SET
• WHAT IS THE VINYL DISCOGRAPHY COLOR CODE?

Returns & Exchanges

• HOW DO I RETURN OR EXCHANGE MY MERCH?
• HOW LONG DO REFUNDS TAKE TO PROCESS?
• I RECEIVED THE WRONG ITEM, HOW DO I GET THIS RESOLVED?
• WHAT IS THE RETURN POLICY?
• HOW DO I RETURN A PRODUCT?

Placing Orders

• WHAT IS THE CARD CODE?
• I HAVE A GIFT CARD OR A DISCOUNT CODE, HOW DO I USE IT?
• I DIDN'T GET MY WEB ORDER RECEIPT. WHAT HAPPENED?
• WHY WAS MY CREDIT CARD DECLINED?

Order Shipping

• 2022 HOLIDAY SHIPPING UPDATE
• HOW LONG WILL IT BE UNTIL MY ORDER SHIPS?
• DO INTERNATIONAL DUTIES & TAXES APPLY TO MY ORDER?
• CAN I SHIP TO AN APO/FPO ADDRESS?
• WHY HASN'T THE TRACKING STATUS FOR MY SHIPMENT BEEN UPDATED?
• WORLD WIDE SHIPPING DELAY UPDATE

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Security

• IS YOUR SITE SECURE?
• I HATE SPAM MAIL, YOU'RE NOT GOING TO USE MY PERSONAL INFORMATION FOR ANYTHING ELSE, ARE YOU?