Store Help

General Information

• Heart & Soul Box Set
• WHERE CAN I FIND THE NEW ERIC CHURCH SPECIAL EDITION JACK DANIEL'S BOTTLE?
• WHAT IS THE VINYL DISCOGRAPHY COLOR CODE?

Returns & Exchanges

• HOW DO I RETURN OR EXCHANGE MY MERCH?
• RETURN POLICY

Credit Card

• WHY WAS MY CREDIT CARD DENIED?

Placing Orders

• WHY ISN'T MY ORDER GOING THROUGH WHEN I TRY TO PLACE IT?
• WHAT IS THE CARD CODE?
• I HAVE A GIFT CARD, HOW DO I USE IT?
• I DIDN'T GET MY WEB ORDER RECEIPT. WHAT HAPPENED?

Order Shipping

• WHY IS SHIPPING SO EXPENSIVE?
• IT'S BEEN A LONG TIME AND I STILL DON'T HAVE MY ORDER. WHAT DO I DO?
• HOW LONG WILL IT BE UNTIL MY ORDER SHIPS?

Security

• Chief Merch Response to Covid-19
• IS YOUR SITE SECURE?
• I HATE SPAM MAIL, YOU'RE NOT GOING TO USE MY PERSONAL INFORMATION FOR ANYTHING ELSE, ARE YOU?