Fan Membership

Passwords

• I LOST MY PASSWORD, WHAT DO I DO?

Addresses

• HOW DO I UPDATE MY SHIPPING ADDRESS?

Meet & Greet

• IF I WIN A MEET & GREET, CAN I BRING A GUEST?
• HOW DO I REQUEST MEET & GREETS?
• CAN I JUST BUY A MEET & GREET PASS?
• IF I WIN A MEET & GREET BUT CANNOT ATTEND, CAN I GIVE MY PASS TO SOMEONE ELSE TO USE OR TRANSFER TO ANOTHER SHOW?
• CAN I REQUEST A MEET & GREET FOR SOMEONE OTHER THAN MYSELF?
• AM I GUARANTEED A MEET & GREET?

Tickets

• WHY ARE THERE PRE-SALE TICKET OPPORTUNITIES FOR SOME SHOWS BUT NOT OTHERS?
• WHEN ARE PRESALE TICKETS AVAILABLE?
• MY TICKETS HAVE NOT ARRIVED. WHEN WILL THEY ARRIVE?
• I BOUGHT TICKETS TO A SHOW AND NOW I AM UNABLE TO ATTEND. CAN I GET A REFUND OR TRANSFER THE TICKETS TO MY FRIENDS?

General Questions

• WILL ERIC DONATE TO MY CHARITY?
• HOW DO I SIGN UP FOR THE CHURCH CHOIR?
• DID ERIC SEND ME A MESSAGE ON SOCIAL MEDIA?
• WHERE DO I GO TO RENEW MY MEMBERSHIP?
• MAY I MAKE A SPECIAL REQUEST (I.E. PROPOSAL, SHOUT OUTS, WEDDING VIDEOS, ETC.)?
• I'M TRYING TO RENEW/UPGRADE MY MEMBERSHIP BUT GET A BLANK SCREEN.

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Questions About Auto-Renewal

• MY MEMBERSHIP AUTO-RENEWED. HOW DO I GET THE ALBUM OF MY CHOICE THAT'S INCLUDED IN THE PRICE?
• HOW DO I TURN OFF AUTO-RENEW?